Return & Exchange Policy

It is important to us here at LollipopHouse that you’re satisfied with your order. If for any reason you wish to return or exchange an item, please get in touch via the website or email 


Returns & Exchange

We are happy to exchange your item with an item of the same or higher value – no questions asked. However, return postage will be covered by you and there will be a $7.95 or $10.95 re-shipping fee depends on the shipping method used. You may opt for a refund (minus $7.95 or $10.95 postage cost) to be issued by way of the original payment method.

LollipopHouse offers a 14-day exchange/refund period. To be eligible for an exchange/refund, your item must be returned in original packaging, original condition & must not have been worn, altered or washed.

All items are inspected on return, we won't be able to give you a refund if the item isn't in original condition and we may have to send it back to you (and ask you to cover the delivery costs).

We aim to refund you within 7 days of receiving the returned item.

If you need clarification or further assistance please get in touch, we will do our best to assist - but any refund will be at our discretion.



**All sale items are final. We do NOT offer change of mind refunds or exchanges on any sale items.